Contact Us
Email Support
For all inquiries, reach out to our support team:
We typically respond within 24-48 hours.
What to include in your message
- Your account email address
- Device type (iPhone/Android)
- App version number
- Description of the issue
Frequently Asked Questions
Account & Getting Started
How do I create an account?
Download Couples Flirt from the App Store or Google Play, then sign up using your email address. You must be 18 years or older to use the app.
How do I connect with my partner?
After creating your account, tap "Invite Partner" to generate a unique invitation link or code. Share this with your partner, and they can accept the invitation to connect your accounts.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.
Subscription & Billing
How do I manage my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play Store (Android). To cancel, change, or view your subscription, go to your device's subscription settings.
How do I request a refund?
Refund requests are handled by Apple or Google, depending on your device. Visit the App Store or Google Play Store and navigate to your purchase history to request a refund.
My subscription isn't showing as active
Try restoring your purchases by going to Settings in the app. If the issue persists, ensure you're logged in with the same account used for the purchase and contact us with your purchase receipt.
Features & Usage
What is Soulprint?
Soulprint is a personality assessment that helps you and your partner understand your communication styles, love languages, and relationship dynamics. Complete the quiz to unlock personalized insights.
How does the Greenlight system work?
The Greenlight system lets you signal your current mood and openness to intimacy. It helps partners communicate their availability without awkward conversations, ensuring you're both on the same page.
Is my data private and secure?
Yes! We use end-to-end encryption for sensitive content. Your relationship data is never sold to third parties. See our Privacy Policy for full details.
Technical Issues
The app is crashing or not working properly
Try these steps: 1) Force close and reopen the app, 2) Check for app updates in your app store, 3) Restart your device, 4) Reinstall the app. If issues persist, contact us with details about the problem.
I'm not receiving notifications
Check that notifications are enabled in both the app settings and your device settings. On iOS, go to Settings > Notifications > Couples Flirt. On Android, go to Settings > Apps > Couples Flirt > Notifications.
How do I update the app?
Open the App Store (iOS) or Google Play Store (Android), search for Couples Flirt, and tap "Update" if available. We recommend enabling automatic updates for the best experience.
Account Management
Delete Your Account
If you wish to permanently delete your account and all associated data, you can do so through the app or visit our account deletion guide.
Privacy Concerns
For privacy-related inquiries or data requests, please email privacy@couplesflirt.app.
Report an Issue
If you encounter inappropriate content, safety concerns, or believe someone is violating our Terms of Service, please report it to us immediately.
Safety & Abuse Reports: support@couplesflirt.app
Include as much detail as possible, including screenshots if applicable. All reports are reviewed promptly and kept confidential.
App Information
Stay up to date with Couples Flirt:
- App Store (iOS): Download on the App Store
- Google Play (Android): Get it on Google Play
- Website: couplesflirt.app